Port Vale Foundation trust is committed to protecting you and your family’s personal information. We want out services to be safe environments for everyone. This page aims to help you to understand what information we might collect about you and how we use it. 

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

There’s a lot of information here, but we want you to be fully informed about your rights, and how Port Vale Foundation uses your data; for example, we will explain how we analyse and combine all the data we hold about you to ensure communications are personalised and relevant.

We hope the following sections will answer any questions you have but if not, please do get in touch with us. 

Summary of how we use your data

  • Our website are designed to allow customers of Port Vale Foundation ("PVT", "we" or "us") to interact with the club. We use your personal data in various ways to facilitate this.
  • PVF's use of your personal data allows us to provide products, tickets and services that you have purchased, to communicate with our fans, to provide you with information about us and about our products, services and events and may also include, where we are allowed to do so, contacting you about products and services and events that we think you'll be interested in. 
  • Our privacy notice describes how PVT will make use of your personal information when you visit our website or app, when we communicate with you and when you buy tickets or products from us:

We collect and process personal data about you when you register to use this or our other websites or our app or purchase or express an interest in receiving products or services from us or subscribing to our communications.  This includes:

Your contact details including your name, postal and email address and telephone number.

  • To contact you in order for us to manage, administer and provide our products and services to you.
  • To respond to any correspondence and service-related enquiries you send to us in respect of our products or services.
  • To provide you with relevant information such as operational updates (including access information, ticket collection information and fixture changes) relating to match days and other events.
  • We will use this information to market products and services to you where you have consented to this.
  • We will also use this information to market PVT products and services to you (including via electronic means) and to inform you about PVT news, competitions, events and other information, to the extent you have not opted-out and to the extent such marketing relates to a product and/or service you have previously ordered or purchased or to a product or service you are communicating with us or have expressed an interest in.
  • We may use this information to collect payment of debts from you, for example where payments for hospitality are overdue.
  • To communicate any updates to you including any changes to our services, the terms and conditions of any services which we have provided to you, any changes to this Privacy Notice and to our websites.
  • To invite you to give feedback and/or take part in market research or surveys to assist us with improving fan experiences and our products and services.

Identity details including your title, name, date of birth, gender, user name, social media handles or other similar identifier.

  • To register you as a customer, to establish your identity and to ensure that we are corresponding with and providing products and services to the correct person.
  • To enable your participation in a prize draw or competition which you have entered.
  • We may use this information to collect payment of debts from you, for example where payments for hospitality are overdue.
  • We only collect information about your gender for statistical purposes and to personalise the products and services we offer to you.