THESE TERMS AND CONDITIONS ("TERMS") APPLY TO ANY COURSE PROVIDED BY US THAT IS BOOKED VIA WWW.OFFICIALSOCCERSCHOOLS.CO.UK ("WEBSITE"). PLEASE READ THE TERMS CAREFULLY BEFORE MAKING A BOOKING BECAUSE YOU WILL BE BOUND BY THEM ONCE A CONTRACT COMES INTO EFFECT BETWEEN YOU AND US IN ACCORDANCE WITH CLAUSE 2. BY FILLING OUT THE BOOKING FORM AND CLICKING "CONTINUE" YOU ARE DEEMED TO AGREE TO THESE TERMS.
YOU SHOULD PRINT A COPY OF THESE TERMS FOR FUTURE REFERENCE.
1 Interpretation
1.1 References in these Terms to “we” or “us” are references to Stoke City Community Trust
1.2 The “Course” means the programmes which are listed on the Website
2 Information about us
2.1 You can contact us if you have queries in relation to your Booking or for any reason using the Customer Service Contact;
2.1.1 Name: Stoke City Community Trust
2.1.2 Email: [email protected]
2.1.3 Number: 01782 592252
2.2 The Website is operated by Football League Community Trading Limited (the EFL Trust) (Company Number 7280946), EFL House, 10-12 West Cliff, Preston, PR1 8HU. An accredited member of Football League Community. The EFL Trust can be contacted using the EFL Trust Details
2.1.1 Name: Stoke city Community Trust
2.1.2 Email: [email protected]
2.1.3 Number: 01782 592252
3 Your Booking
3.1 By filling out a booking form via the Website and clicking "Book Now" you are submitting a request to book a place on the specified course (“Booking”). All requests are subject to acceptance by us, and we will confirm such acceptance to you, by sending an email to the address that you provide during the booking process to confirm the details of the booking and that payment has been taken via your chosen payment method ("Booking Confirmation").
3.2 At the point we send the Booking Confirmation a legally binding agreement is formed between you and us on these Terms (“Agreement”). The Agreement is always conditional on payment being authorised by your card issuer or bank.
3.3 Please ensure that all details are correct before purchase, as all bookings for any of our courses, are non-transferable to other dates or other third parties.
3.4 The Course Details are subject to change at any point up to the start of the Course and we advise you to check the Website regularly. If we have to make changes to the Course Details less than 7 days before the Course start date, where possible, we will also notify you of this directly by email.
3.5 By making a booking, you warrant that you are at least eighteen years of age and a UK resident.
4 Course Fee and Payment
4.1 Except in the case of manifest error, the fee payable for the Course that you book is the fee for this Course stated on the Website when you make your booking (“Course Fee").
4.2 The Course Fee must be paid in pounds sterling using a credit or debit card or through PayPal via the Website at the time of booking. We accept payment with cards including MasterCard, Maestro, and Visa. You confirm that the credit or debit card details which are being used are yours. All payment details you provide will be subject to validation checks and authorisation by the bank or card issuer.
4.3 Our payment service providers will process your payment on a secure site. We reserve the right to refuse credit or debit card payments in our reasonable discretion.
5 If we have to cancel a Course
5.1 If we have to cancel a Course, we will let you know as soon as possible. No refunds will be offered for reasons that are beyond our control, such as the weather or venue closure, etc. Exceptional circumstances will be taken in consideration on an individual basis.
6 If you have to cancel a Booking
6.1 To cancel a booking, please send an e-mail to [email protected] explaining that you would like to cancel, stating your name and the Course Details and the reason for cancelling. Exceptional circumstances for cancellations, will be taken in consideration on an individual basis.
7 Our Staff
7.1 We confirm that all our coaching staff have been subject to Disclosure and Barring Service (DBS) checks (previously CRB checks) and hold suitable coaching and first aid qualifications.
8 Photographs
8.1 Please note, that from time to time we may take pictures of the children who take part in a Course and these photographs may be used for promotional purposes by the Scheme and/or the football club associated with the Scheme. You will be asked if you consent to your child being included in these photographs at the time of Booking. If you do consent, you are entitled to withdraw your consent at any point after by notifying the Customer Services Contact.
9 Liability
9.1 You will be required to accept a disclaimer at the time of booking confirming certain information and accepting that, in the absence of any negligence on our part, participation in the Course is at your own risk ("Disclaimer").
9.2 We have public liability insurance cover of at least £270,000,000
9.3 We do not accept liability for loss or theft of personal belongings that occurs while on the Course. If your child brings valuables with them this will be at your risk.
10 Complaints
10.1 We are committed to ensuring your child has a great experience, but if you or your child are not entirely happy with your/their experience, please contact us by emailing [email protected] . If your complaint has not been resolved to your satisfaction within 10 days of receipt of the email, please contact the EFL Trust using the EFL Trust Details with a full description of the complaint and the EFL Trust will attempt to resolve it as quickly as possible.
11 Medical / Dietary / Other Requirements
11.1 If any child included on your Booking:
(a) has specific dietary requirements
(b) is taking medication
(c) has allergies; and/or
(d) has any special needs that will affect his or her participation in the Course.
It is your responsibility to inform us of this and provide all necessary details about this at the time of the booking, should you consent to do so.
11.2 Please note that our staff are not permitted to take responsibility for, or to administer medicines and therefore you are responsible for ensuring any medicine is available and taken correctly.
11.3 We will maintain a register of children attending each Course. Please note that it is your responsibility to sign in at the beginning of each day of your Course and to provide us with details of whoever will be collecting your child at the end of the day, if not yourselves.
11.4 All children must be accompanied by an adult when registering at the course, please do not leave your child to register alone.
12 Discipline
12.1 Children attending our Courses will be treated with respect and must treat others with respect. We reserve the right to terminate this Agreement and refuse to allow your child to continue attending a Course if our staff deem their behaviour to be unacceptable.
13 Data Protection
13.1 The Website is operated by the EFL Trust. When you make a booking via the Website, we and the EFL Trust will collect and process the personal information you provide in order to provide the services you have requested, and for other specific purposes subject to your consent. To learn more about what information is collected, the measures the EFL Trust puts in place to protect this information and how it is used, it is advised that you to read the Website Terms of Use and Privacy Policy.
14 General
14.1 We can transfer any of our rights or obligations arising under this Agreement to another person at any time, but this will not affect your rights. You may not transfer your rights or obligations arising under this Agreement without our prior written consent from us.
14.2 If any court or competent authority decides that any of the provisions of this Agreement are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
14.3 These Terms and the Disclaimer set out the whole of the Agreement between you and us in relation to the subject matter of this Agreement and supersede any prior agreement, understanding or arrangement between us about such subject matter whether oral or in writing.
14.4 This Agreement shall be exclusively governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.